Intelligence in Social Media Monitoring tools

Life Analytics: Do Social Media Monitoring tools provide True Intelligence?.

This is an insightful post about social media monitoring tools (Radian6 should be one of them). Essentially, this article argues that the existing social media monitoring tools don’t provide enough insight, Predictive Analytics (Data and Text Mining) need to be utilized to achieve true Social Media intelligence.

This directions seems match my research interest in social computing very well.